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COVID-19 Key Messages Posted on 20 May 2021

Covid-19 Resources

Making a claim for Test and Trace Payment Scheme

Guidance: You can check the eligibility here:

Key Messaging

  • Individuals can now apply for a payment of £500 under the Test and Trace Payment Support Scheme provided if they have been notified by contact tracers or the app to self-isolate and that they meet the eligibility criteria.
  • People in Lincolnshire can apply for the payment through their district council. To find your local council and their application page please visit
  • To complete your applications individuals will need an 8-digit NHS Test and Trace Account ID. If you test positive for coronavirus or are told by contract tracers to self-isolate, you will be provided this. If you are told to isolate through the app because you have been in close contact with someone, you will need to register for Test and Trace by following a link in the app. To start this process, select 'Financial Support' in the app and follow the instructions.
  • An Account ID must be requested during the isolation period. You can make a claim up until 14 days after a self-isolation period has ended.


  • If you develop symptoms of COVID-19, stay at home and self-isolate immediately. If you have a positive test result but do not have any symptoms, stay at home and self-isolate as soon as you receive the results.
  • Your household needs to isolate too.
  • Arrange to have a PCR test for COVID-19 if you have not already had one. Stay at home while you are waiting for a home test kit, a test site appointment or a test result.
  • You can leave your home in certain circumstances, but do not go to work, school, or public areas and do not use public transport or taxis.
  • Only leave your home to get to your test if you need to, observe strict social distancing advice and return immediately afterwards.
  • Your isolation period includes the day your symptoms started (or the day your test was taken if you do not have symptoms), and the next 10 full days.
  • This means that if, for example, your symptoms started at any time of the 15th of the month (or if you did not have any symptoms but your first positive COVID-19 test was taken on the 15th), your isolation period ends at 23:59 hrs on 25th.
  • A positive PCR test result means you must complete your full isolation period.
  • Your isolation period starts immediately from when your symptoms started, or, if you do not have any symptoms, from when your first test was taken, whether this was a LFD or a PCR test.
  • A positive LDF test result also means you must complete 10 days isolation, unless this is followed by a PCR test and the result it negative.
  • You can return to your normal routine and stop self-isolating after 10 full days if your symptoms have gone, or if the only symptoms you have are a cough or anosmia, which can last for several weeks.
  • If you still have a high temperature after 10 days or are otherwise unwell, stay at home and seek medical advice.
  • If you are isolating because of a positive test result but did not have any symptoms, and you develop COVID-19 symtoms within your isolation period, start a new 10 day isolation period by counting 10 full days from the day following your symptom onset.
  • Most people with COVID-19 will experience a mild illness. Seek prompt medical attention if your illness or the illness of someone in your household is worsening.
  • Stay as far away from other members of your household as possible, especially if they are clinically extremely vulnerable.
  • Wherever possible, avoid using shared spaces such as kitchens and other living areas while others are present and take your meals back to your room to eat.
  • Wear a face covering or a surgical mask when spending time in shared areas inside your home.
  • Take exercise within your home, garden or private outdoor space.
  • Follow the general advice to reduce the spread of the infection within your household.
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