We are committed to looking after all your health needs

Parkside Medical Centre was originally built in 1991. In 2014 we had a very large extension built and a complete refurbishment of the old building. We now have one of the best facilities in Lincolnshire.  

We are a practice of 3 GP partner's, 6 salaried GP's,  5 Nurse Practitioners and 3 clinical Pharmacist's, offering a full range of family medical services for NHS patients. We are first and foremost a family practice, although some of the clinical staff do have other qualifications and commitments which keep us in touch with a wide range of specialities and NHS strategic developments.

Our special interests include minor surgery, private medicals, family planning and child health development. As well as being a successful GP Training practice. 

We emphasise the importance of preventative medicine and encourage immunisation against infectious diseases for both adults and children.

Our Mission Statement 

"We want our Surgery to be recognised as the most friendly, compassionate and professional practice in the area. We are committed to treating our patients as we would want our family treated and we support and look after each other."

Parkside Medical Centre  has a history of high QOF performance and a good CQC rating. Both our clinical and administrative teams work together as a democratic, resilient and close group, with the aim of providing high quality care. 

 

At Parkside Medical Centre we are committed to ensuring everyone is treated with respect and dignity including all patients, their families, carers and our practice team. 

 

All patients are expected to behave in the following manner:

  • To be polite and respectful towards all individuals, including practice staff working in all roles and other patients.
  • To not make inappropriate or unacceptable remarks to any staff or other patients at the practice including any abusive remarks related to individuals on the basis of:
    • Age
    • Disability
    • Race
    • Gender reassignment
    • Marriage or civil partnership
    • Pregnancy
    • Religion or belief
    • Sex
    • Sexual orientation
  • To not undertake any form of threatening abuse or violence towards any individual (staff or other patients) at the practice.
  • To use our services responsibly including:
    • To book routine appointments in accordance with the practice’s policy
    • To request urgent appointments only for genuine urgent conditions
    • To engage with any remote appointments, we may offer over the telephone (or video) 
    • To attend face-to-face services where it is important to be seen in person, (including when physically able to do so, rather than requesting a home visit)
    • Attend all appointments on time
    • Cancel any booked appointments that are no longer required
    • Request repeat prescriptions in good time, ensuring that all items are ordered together rather than in individual lots
    • Use our health care professionals’ time in an appropriate manner e.g. do not seek appointments for minor ailments that can be self-treated in the first instance.
    • To raise only genuine concerns or complaints you may have about your care or the services we provide you.
  • To respect surgery premises and property.
  • To attend the surgery premises for the purpose of engaging with our services.

 

In return, patients can expect to access a range of services provided with respect and confidentiality including:

  • A single phone number for the booking of appointments
  • An online triage system for the booking of appointments
  • Immediate attention for very serious illness and life-threatening emergencies - only via telephone triage to 999/A&E
  • Urgent attention for serious illness or very painful conditions – only via telephone triage to 999/A&E
  • Appropriate appointments for non-urgent conditions
  • Home visits for people too sick to attend surgery – only when deemed clinically necessary and following any associated/appropriate risk assessment
  • Repeat prescriptions available within agreed time limits
  • Appropriate disease management e.g. diabetes, asthma and raised blood pressure
  • Clean, safe and well-equipped surgery premises
  • Appropriate investigation of diseases
  • Appropriate treatment
  • Referral to a specialist when required

Any patient who commits any inappropriate or unacceptable behaviour towards a GP, practice staff, other patients or the surgery premises or property risks being removed from the practice list with 8-days’ notice. We will normally provide a warning letter which will be held on record for 12 months before issuing such a notice.

Inappropriate and unacceptable behaviour may include but is not limited to:

  • Using bad language or swearing at practice staff or other patients
  • Racial abuse
  • Sexual harassment
  • Unnecessarily persistent or unrealistic demands that cause disruption
  • Causing damage to practice premises or to the property of staff or other patients
  • Stealing from practice premises, staff or other patients
  • Obtaining drugs and/or medical services fraudulently

Any threatening abuse or violent incidents will not be tolerated. Any such incident will be reported to the police and will mean your immediate removal from the practice list and your care transferred to a special allocation scheme which manages violent and aggressive patients.

We invite patients to agree to the terms of this guide as a commitment to our ongoing relationship.

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Appointments to see or to speak to a clinician are given out at 8.00 am each morning.  The receptionist will ask you some details as to the reason for the appointment so that they can direct your appointment to the most appropriate clinician.

Nurses based at our practice are specially trained to run routine clinics for certain conditions, such as Diabetes, Asthma, COPD and hypertension. We will send you an appointment reminder during your birth month. This may be either by SMS text message or Letter. 

We work closely with other healthcare professionals who are part of our Primary Health Care Team working in the community, such as the district nursing team, midwives and health visitors. If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital. District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on coordinating care packages. If you move permanently into a care home locally, the district nurse may be able to continue your care. Your GP may also be willing to continue to care for you, or a number of GPs may provide services for the residents of local care homes.