If you require medical advice there are several ways you can contact your practice

If you would like to speak to or see a clinician regarding an acute or ongoing medical issue you can book in the following ways:

  • Telephone - 01205 365881 Option 2
  • SystmOne Online; appointments are released at the following times:
    • Same Day Appointments - released daily at 8am
    • Book in Advance - Appointments released at 5pm and Midnight
  • Accurx Online Consultation - Available between 8am - 11am - accesses by completing an Online Consultation Request form available on the Website  Home Page

Nurse Appointments

If you have been asked to book a blood test or require a vaccination, you can get in touch with us by calling the practice. Our reception team will help you get booked in with the relevant clinician. 

Appointment Reminders 

If you have consented to receive Text Messages you will receive a appointment reminder the day before your appointment, this message will also give you the option to cancel the appointment should it no longer be convenient or necessary.

Self Booking Links 

The practice uses a Text Message Self Booking service for some of its appointments, this link enables you to book your own appointment e.g. Blood Test / Medication Review. This system enables you to book an appointment without having to contact the practice. 

Consultations - Keeping to time

Consultations with a doctor or nurse are by appointment; this helps to reduce waiting times. However, emergencies and unforeseen long consultations mean that the doctor and nurses cannot always keep to the time you have been given. The clinical staff do try to keep to time and we apologise in advance if you have to wait longer than expected. Obviously, patients may be taken ill suddenly and will always be seen that day if it is felt necessary, although it may not be by their usual doctor.

You can help us keep to time by turning up for your appointment within good time and being aware that the appointment is only 10 minutes long unless you have booked a double appointment.

One Problem Per Consultation Policy

We kindly ask that all patients try and stick to our ‘One Problem Per Consultation’ policy. The main reason for this request is for clinical safety.

We know that getting an appointment with the doctor/ANP is sometimes difficult and that some patients ‘save’ their problems and present them to the doctor/ANP at the same time, with or without a list. We also know that the clinician may run late. All of this increases the tendency for patients to present multiple problems to their doctor/ANP at one consultation.

Each appointment is only 10 minutes long. Ten minutes is not a lot of time, even for just one problem, e.g., 1 minute to get to the doctor’s room and sit down, 3 minutes to tell a history, 3-4 minutes to perform a targeted examination, 2 minutes to explain, advise and treat. There is no time left in the ten minutes to write up notes, fill out forms, dictate referrals or speak to other team members for advice.

Presenting the clinician with multiple problems means that there is a real increased risk that mistakes will be made and things to be missed as the clinician may be inclined to rush, particularly if other patients are waiting.

Therefore please do not be offended if the doctor asks you to rebook for your other problems. We are working in your best interests to keep you safe.

We would always encourage patients to book double appointments if there are multiple problems that need discussing.