If you require medical advice there are several ways you can contact your practice.
- Contact us online - Contact us online by going to our website and looking for services such as askmyGP or e-consult.
- Call us - Our phone lines are open, we are very busy but you can contact us online, it's quicker!
- Appointments - After contacting us we can arrange a face to face appointment, if necessary.
We are changing the way we offer appointments
If you have a Cough, Fever or a Loss or Change of Taste or smell you are to remain at home and get a test. Do not attend the surgery.
A sick Note is not required for this Self Certification Period.
Same Day Appointments
On the Day - Phone lines open at 8am
Routine in Advance
If a GP has requested to see you for a future appointment they will either make the appointment for you or ask you to book at reception.
How to access the practice
Telephone Access - contact the practice on (01205) 365881 Lines open at 8am
Select Option 1: for the auto attendant appointment booking service (Patient Partner) - DUE TO COVID-19 Patient Partner is currently unavailable
Select option 2: to speak to the reception staff - lines open at 8am (if you call before 8am you will diverted to an automated message)
Select Option 3: to speak to Parkside Surgical Centre for appointments and referrals. (This is only for patients who have been referred for treatment at the Surgical Centre, this is seperate to Parkside Medical Centre)
Select Option 4: to order Repeat Prescriptions
Select Option 5: for the Medical Secretaries. This is for Hospital Referrals Not routine Appointments or queries. Available between 9am - 2.30pm
Select Option 6: for the Results Line
DUE TO COVID-19 ALL APPOINTMENTS WILL BE TRIAGED THEREFORE WE ASK YOU NOT TO TURN UP TO THE PRACTICE WITHOUT AN APPOINTMENT
Patient Partner - Currently Unavailable due to COVID-19
This is an automated 24 hours telephone booking service. Please ring (01205) 365881 and select option 1. You must be using the telephone/mobile that is registered on the practice computer systems as 'Preferred number'.
On-Line Booking - Currently unavailable due to COVID-19
This service is available for patient’s age 16 years and over. To gain access to this service you must present to the reception desk with identification (ID). After verifying your ID we will be able to issue you with a unique password. You will then be able to book an appointment via your computer.
Routine appointments cannot be made after 6.00pm so please ensure you contact the surgery earlier in the day.
Routine appointments for nurses can be made in advance.
Many appointments are lost because many patients fail to attend. If you can not attend please call and let us know so we can cancel your appointment and offer it to someone else.
Consultations with the doctors or nurses are by appointment; this helps to reduce waiting times. However, emergencies and unforeseen long consultations mean that the doctor and nurses cannot always keep to the time you have been given. The clinical staff do try to keep to time and we apologise in advance if you have to wait longer than expected. Obviously, patients may be taken ill suddenly and will always be seen that day if it is felt necessary, although it may not be by their usual doctor.
Text Message Reminders
You can now register to receive information via text message regarding appointment and healthcare information, if this is someone you would like to sign up for please complete a Consent Form at your next appointment.
**For patients currently signed up to the service, please be aware that under the new General Data Protection Regulations (GDPR) that came into force on the 25th May 2018 we will continue to send you text messages for management of Health Care and appointment reminders as this is defined as appropriate care management and not for marketing purposes, if you would like to opt out of any future contact please amend you consent by completing the consent form at reception or by completing the form below and emailing it to: LECCG.Parkside@nhs.net