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Patient Report

Patient Representative Group Annual Report 2019

Profile of the Patient Representative Group (PRG)

The group consist of 18 members (Plus 1 invited guests - Parkside Practice Manager)

Number of members of PPG: 18 (Plus 1 invited guests - Parkside Practice Manager)

Detail the gender mix of practice population and PPG:

% Male Female
Practice    1
PPG 7 6

Detail of age mix of practice population and PPG:

% <16 17-24 25-34 35-44 45-54 55-64 65-74 > 75
Practice 2726 1266 2433 1837 1744 1429 1120 1024
PPG 0 0 1 0 0 2 3 7

We have a PPG notice board in one of the waiting rooms advertising for new members.

The PPG has had coffee mornings where they discuss with patients what they do. The practice Manager also attends and encourages patients to join.

When patients complain the Practice Manager asks them to join the PPG so they can tell us how to improve the service.

Sources of feedback that were reviewed during the year:

We have a suggestion box in the main reception. The suggestions are always taken to the PPG meetings and they are discussed.

The PPG meet every other month and at the meetings the Practice Manager discusses all of the practice complaints and compliments.

Recently we have started to look at the Friends and Family cards

The PPG suggested regular coffee mornings after the successful children in need and McMillian coffee mornings. These are now up and running so the PPG members can chat with patients and get their views.

Priority area 1: Getting more volunteer’s to the group

The PPG now has its own notice board. Coffee mornings are now taking place where members discuss practice issues with other patients and encourage them to join the group.

It has been agreed that any patient that complains should be invited to the group either as a one off or to join the group as a member.

Result of actions and impact on patients and carers (including how publicised):

2 members were recruited from the coffee morning – Posters in all waiting room (and in the car parks on the day).

1 member who complained has joined the group.

1 patient who complained joined the group but after 3 meetings her circumstances changed and she could no longer attend.

Priority area 2: Practice Staffing

The Practice Manager discussed with the PPG the current manning and this is reviewed at each meeting. When staff leave the PPG is informed and the replacement staff are introduced to the PPG.

The PPG suggested we increase the amount of GP’s and were informed that the new GP partner was a GP trainer so we became a training GP practice. Parkside now has one GP Registrar and one FY2 in addition to the other GP’s. We did have another additional GP Registrar training at Parkside but she has finished her training and has one final exam before she becomes a full qualified GP.

Result of actions and impact on patients and carers (including how publicised):

The practice website shows pictures of the staff employed.

The practice is working on a staff notice board which will show all of the staff employed by the practice. Photographs have been taken and should be displayed by the end of March.

Priority area 3: Practice Website

The PPG wanted the website to be easier to navigate and have more information.

The Practice Manager and PPG Chair worked with the website company to make it more attractive and more user friendly.

Both the practice and PPG are very happy with the results.

Result of actions and impact on patients and carers (including how publicised):

Both the practice and PPG are very happy with the results.

For further information please contact Lisa Baldwin, Practice Manager, on (01205) 365881

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