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Recent Patient Survey

 

Parkside Medical Centre

 

GP Survey Results 2019

 

 

 

+ 92 % patient felt the HCP recognised or understood any mental health needs during their last general appointment (CCG average 84%, National Average 86%)

 

 

 

+ 92% patients say they saw or spoke to was good at treating them with care and concern during their last general practice appointment (CCG average 85%, National Average 87%)

 

 

 

+100% patient had confidence and trust in the HCP they saw (CCG Average 93%, National Average 95%)

 

 

 

+ 89% patients find the receptionists at the GP practice helpful (CCG Average 87%, National Average 89%)

 

 

 

 

 

64% patients say they have enough support from local services or organisations in the last 12 months to help their long term conditions (CCG Average 76%, National Average 78%)

 

 

 

51% patients say it is easy to get through to the practice by phone (CCG Average 57%) National Average (68%)

 

 

 

64% Patients were satisfied with the type of appointment they were offered (CCG Average 70%, National Average 74%)

 

 

 

59% patients were satisfied with the general practice appointments available (CCG Average 59%, National Average 65%)

 

 

 

43% usually get to see or speak to their preferred GP when they would like to (CCG Average 36%, National Average 48%)

 

 

 

48% were offered a choice of appointment when they last tried to make a general medical appointment (CCG Average 52%, National Average 62%)

 

 

 

64% were satisfied with the type of appointment they were offered (CCG Average 70%, National Average 74%)

 

 

 

90% Took the appointment they were offered (CCG Average 92%, National Average 94%)

 

 

 

59% describe their experience of making an appointment good (CCG Average 61%, National Average 67%)

 

 

 

76% waited 15 minutes or less after their appointment time to be seen at their last general medical practice appointment (CCG Average 67%, National Average 69%)

 

 

 

87% say the healthcare provider they saw or spoke to was good at giving them enough time during their last general medical appointment (CCG Average 84%, National Average 87%)

 

 

 

91% say the healthcare professional they spoke to was good at listening to them (CCG Average 86%, National Average 89%)

 

 

 

95% were involved as much as they wanted to be in the decisions about their care and treatment during their last general practice appointment (CCG Average 92%, National Average 93%)

 

 

 

97% felt their needs were met during their last general practice appointment (CCG Average 93%, National Average 94%)

 

 

 

80% describe their overall experience of this GP Practice as good (CCG Average 77%, National Average 83%)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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