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Recent Patient Survey

Parkside Medical Centre

GP Survey Results 2021

 

Your local GP services

 

54% find it easy to get through to this GP practice by phone

 

Local (CCG) average: 66%National average: 68%

 

87% find the receptionists at this GP practice helpful

 

Local (CCG) average: 89%National average: 89%

 

64% are satisfied with the general practice appointment times available

 

Local (CCG) average: 67%National average: 67%

 

38% usually get to see or speak to their preferred GP when they would like to

 

Local (CCG) average: 46%National average: 45%

 

Making an appointment

 

65% were offered a choice of appointment when they last tried to make a general practice appointment

 

Local (CCG) average: 69%National average: 69%

 

77% were satisfied with the appointment they were offered

 

Local (CCG) average: 85%National average: 82%

 

91% took the appointment they were offered

 

Local (CCG) average: 98%National average: 98%

 

67% describe their experience of making an appointment as good

 

Local (CCG) average: 71%National average: 71%

 

Your last appointment

 

92% were given a time for their last general practice appointment

 

Local (CCG) average: 90%National average: 91%

84% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

 

Local (CCG) average: 88%National average: 89%

 

90% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

 

Local (CCG) average: 89%National average: 89%

 

82% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

 

Local (CCG) average: 88%National average: 88%

 

86% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

 

Local (CCG) average: 93%National average: 93%

 

96% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

 

Local (CCG) average: 96%National average: 96%

 

84% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

 

Local (CCG) average: 86%National average: 86%

 

94% felt their needs were met during their last general practice appointment

 

Local (CCG) average: 94%National average: 94%

 

Your health

 

60% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

 

Local (CCG) average: 72%National average: 74%

 

Overall experience

 

76% describe their overall experience of this GP practice as good

 

 

Local (CCG) average: 82%National average: 83%

 

 

 

 

 

 

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