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Useful Resources

Recent Patient Survey

Parkside Medical Centre

GP Survey Results 2019

+ 92% patient felt the HCP recognised or understood any mental health needs during their last general appointment (CCG average 84%, National Average 86%)

+ 92% patients say they saw or spoke to was good at treating them with care and concern during their last general practice appointment (CCG average 85%, National Average 87%)

+100% patient had confidence and trust in the HCP they saw (CCG Average 93%, National Average 95%)

+ 89% patients find the receptionists at the GP practice helpful (CCG Average 87%, National Average 89%)

64% patients say they have enough support from local services or organisations in the last 12 months to help their long term conditions (CCG Average 76%, National Average 78%)

51% patients say it is easy to get through to the practice by phone (CCG Average 57%) National Average (68%)

64% Patients were satisfied with the type of appointment they were offered (CCG Average 70%, National Average 74%)

59% patients were satisfied with the general practice appointments available (CCG Average 59%, National Average 65%)

43% usually get to see or speak to their preferred GP when they would like to (CCG Average 36%, National Average 48%)

48% were offered a choice of appointment when they last tried to make a general medical appointment (CCG Average 52%, National Average 62%)

64% were satisfied with the type of appointment they were offered (CCG Average 70%, National Average 74%)

90% Took the appointment they were offered (CCG Average 92%, National Average 94%)

59% describe their experience of making an appointment good (CCG Average 61%, National Average 67%)

76% waited 15 minutes or less after their appointment time to be seen at their last general medical practice appointment (CCG Average 67%, National Average 69%)

87% say the healthcare provider they saw or spoke to was good at giving them enough time during their last general medical appointment (CCG Average 84%, National Average 87%)

91% say the healthcare professional they spoke to was good at listening to them (CCG Average 86%, National Average 89%)

95% were involved as much as they wanted to be in the decisions about their care and treatment during their last general practice appointment (CCG Average 92%, National Average 93%)

97% felt their needs were met during their last general practice appointment (CCG Average 93%, National Average 94%)

80% describe their overall experience of this GP Practice as good (CCG Average 77%, National Average 83%)

The GP Patient Survey - We aim to improve the Support given to patients with long term conditions. We aim to improve our telephone access and increase the number of patients registered for Online Booking Services. We aim to improve the type of appointments available and the availability of appointments. Full 2019 Report available on our Practice Website.

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